What methods of payment are supported?
We support pay by card including VISA, MasterCard, Discover, American Express, JCB, etc. And PayPal, Apple Pay, Google Pay, iDeal and Bitcoin. For detail, you can see them on the checkout page.
Do you just accept the US dollar?
We accept USD, EUR, JPY, GBP, AUD, CAD and CNY.
Can I have a refund at any time?
We offer a 30-day money-back guarantee. If you encounter any problem, please contact us at https://musicfab.org/support.htm to tell us the reason and the problem you have, we'll offer help.
How to cancel auto-renewal?
1. Please login to MusicFab Member Center > My Subscription tab to manage the subscription and disable the auto-renew per your need.
2. Please contact us on Ticket System at https://musicfab.org/support.htm and we can help you cancel the subscription.
How to get an invoice/receipt?
Please contact us on Ticket System at https://musicfab.org/support.htm and our staff will send the invoice/receipt to your email.
What to do when I purchase the wrong products?
If you find that you bought the wrong product, please contact the support team within 30 days after purchase and ask to exchange it for the correct one.
If these two programs vary in price, please re-purchase the correct program within 30 days and then forward the order receipt to the Service Team, and we will refund you the wrong order.
What should I do when I purchase twice?
Please get in touch with us at https://musicfab.org/support.htm and tell us the order number and the purchased email address. We'll check and refund the duplicated one for you.
Is there any difference between the trial version and the paid version?
With the trial version, you can only download 3 songs for each service. After you purchase the paid version, you can remove the limitations.
Can I purchase a one-year license?
Yes, now our products are sold as Yearly subscription licenses and Lifetime licenses. You can purchase it per your need.
I just renewed the license. Why does it still say expired?
Please exit the software first.
Right-click on it to install it as administrator and then apply your account to activate/authorize the option(s) you have.
When there is a new module release in the future, do I need to purchase it?
The package only contains the items available at the time of purchase. Users can use the items they already have for a lifetime. For newly released items, users will need to get a license separately.
After purchasing the product, how long can I receive it?
Immediately. After the payment is completed, you will receive a registration email, and you can directly start using the product.
Can I switch the license to another OS platform?
If you have purchased the wrong platform, we can help you switch it within 30 days. Please contact our support team.
After I paid for it, I found the product cheaper than what I paid for. Can I get the difference?
Yes. We offer a money-back guarantee. Please check https://musicfab.org/refund-policy.htm. If you purchase the product and then find it has a difference, please contact us and we can help you.