Privacy Policy

MusicFab’s Privacy Policy was updated on March 29, 2023, to comply with the European General Data Protection Regulation (GDPR). This policy applies to all interactions you may have with MusicFab including the software, website (/), and customer service inquiries. By accessing any of MusicFab services, you agree to abide by this policy. Therefore, we kindly ask that you carefully review the following terms.

About this Privacy Policy

At MusicFab, safeguarding your privacy is of utmost importance to us. To this end, we have created a comprehensive Policy that outlines our privacy practices. This Policy aims to provide you with an understanding of what information about you we collect, how it is utilized, and most importantly, how it is protected.

Whenever we refer to ourselves in this Policy using terms such as "MusicFab", "we", "our", or "us", we are referring to our organization. In addition, the term "visitor" is used to describe someone who is browsing our website, while a "member" refers to someone who has registered for our software. The collective term "user" or "you/your" covers anyone who has downloaded our software, browsed our website, or registered for our services.

We welcome any feedback you may have regarding our Privacy Policy, and our contact details can be found below.

What information do we collect?

To improve your experience with MusicFab, we may request Personal Information from you when you visit our website, download a software trial or update, register our products, subscribe to our newsletters, promotional emails, or other materials, participate in a marketing/sales promotion or an online survey, or contact us for sales or technical support.

1. Personal Data

We might request that you furnish us with specific information about yourself that is identifiable ("Personal Data") and can be used for communication or identification purposes. Such information may encompass, but is not restricted to: your email address, first and last name, phone number, details of your order, payment details, address, state, province, ZIP/postal code, city, as well as cookies and usage data.

2. Usage Data

We may gather data on how our Services are being utilized, which is referred to as "Usage Data." This type of data can include various details such as the Internet Protocol (IP) address of your computer, the type of browser being used, the version of the browser, specific pages within our Service that you have visited, the date and time of your visit, the length of time spent on each page, unique identifiers for your device, and other diagnostic data.

3. Tracking & Cooking Data

At our website, we utilize cookies that help us monitor user activity and store essential information.

These cookies are made up of limited data that may contain an unidentified unique identifier. They are transmitted from our website to your browser and saved on your device.

In addition to cookies, we also make use of beacons, tags, and scripts as tracking technologies to gather and analyze information, thereby enhancing our service.

It is possible to refuse all cookies or set your browser to alert you when a cookie is being transmitted.

Nonetheless, if you decide not to accept cookies, certain aspects of our service may not be accessible to you.

We employ different types of cookies on our website to enhance user experience and ensure security.

One such type is session cookies, which allow us to operate our service smoothly by keeping track of user actions during a browsing session.

Another type is preference cookies, which help us remember your preferences and settings so that you don’t have to set them each time you visit our site.

Lastly, we use security cookies to safeguard our platform against unauthorized access or attacks. By using these cookies, we strive to provide you with a seamless and secure browsing experience.

How do we collect the information?

MusicFab obtains and gathers your personal data through various means, such as: conversations with us, customer support services, email or direct mail campaigns, product registration, purchases made, and surveys conducted.

How MusicFab uses your personal information:

  • Product Registration

When you register a product, we keep a record of the information you provide to offer you the best support. We may also use this information to update you on new products, product upgrades, promotions or any other relevant information that might interest you.

  • Newsletters

MusicFab may use your personal information to send you newsletters containing articles and other information that we believe you might find interesting.

  • Internal Analysis

We may also use the information you provide us for our own internal statistical and analytical purposes. This helps us evaluate and profile customers based on their preferences and purchasing trends. This information is used for marketing purposes as well as for the development and improvement of our operations.

How do we protect your personal information?

We take the protection of your personal information seriously. We employ reasonable measures to ensure that your sensitive data is safeguarded and stored securely. When you share sensitive information with us online, it is transmitted in encrypted form to enhance security.

Additionally, we limit access to all our customer’s information, including sensitive data, to only authorized employees who require the information to perform their job duties. The servers on which we store personally identifiable information are kept in a secure environment to prevent unauthorized access.

Third-Party Analytics

We employ external analytics tools and technologies to monitor and examine data gathered from our Services. These tools utilize Cookies to gather information on user activity, such as the frequency of visits to our Sites, which pages are visited, and which websites were accessed before arriving at our Sites.

The data we obtain from these third-party analytics tools is used solely to assist us in administering and enhancing the quality of our Services and to evaluate the usage of our Sites and Apps. Our partners are not authorized to use the information they collect on our behalf, except to aid us in conducting and refining our operations.

On the day of a user’s visit to our Sites, these services collect the IP address that was assigned to the user, rather than the individual’s name or any other personally identifiable information. These Cookies may only be utilized by the third-party provider to provide the previously stated services.

Links to Other Sites

MusicFab’s websites may contain links to external sites, but please note that we are not responsible for the privacy practices or content of those sites. We encourage our users to exercise caution when leaving our site and to read the privacy statements of every website that they visit, especially those that collect personally identifiable information.

Children's Privacy

Our Service is not intended for children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we take immediate steps to remove that information from our servers.

Your Rights

MusicFab collects, processes, and stores your information to fulfill our contractual obligations to you and for legitimate purposes related to providing our Products and Services. We require your consent to process your data for promotional emails and place cookies on your devices. In some cases, we may process Personal Data to comply with legal obligations or protect vital interests.

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal information. You may request access, correction, or deletion of the data we process through the Sites and/or Products by contacting us at /support.htm. Additionally, you can obtain a report of your personal data in a structured, portable format. If you object to the processing of your personal data, you may complain at //support.htm. However, we reserve the right to deny your request if there are compelling reasons that override your interests, rights, and freedoms or for legal claims.

If you no longer want us to use your information, including for marketing emails, you may withdraw your consent at any time by clicking the "unsubscribe" link in our emails. Please note that you will still receive transactional messages related to our Products even if you opt out of marketing emails.

Finally, if you think we have violated data protection laws, you may file a complaint with your local supervisory authority if you are based in the EEA.

Updates to Privacy Policy

We last updated our Privacy Policy on 29 March 2023 in compliance with the GDPR laws. In order to keep up with changes in our services and customer feedback, we may make updates to this policy from time to time. If any significant changes are made to how MusicFab uses your personal information or to the policy itself, we will inform you by posting a notice on the privacy policy link before implementing the change. It’s advisable that you review this policy periodically to stay informed about how we protect your information at MusicFab

Contact us

If you have any questions, comments, or requests regarding our Privacy Policy, please feel free to contact us at /support.htm. We welcome your input and strive to provide transparency about how we handle your personal information.