Privacy Policy

MusicFab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or utilize our Cloud Services.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information You Provide Directly

• Account Information: When you register for a MusicFab Member account, we collect your email address and username.
• Purchase Information: When you buy a license, our third-party payment processors collect your billing details. We do not store your full credit card information.
• Customer Support: Information you provide when you contact us for help (e.g., chat logs, error screenshots).

Information Collected Automatically

• Device & Usage Data: We collect technical data such as your IP address, browser type, operating system version, and software crash logs to help us debug and improve stability.
• Cookies: We use cookies to remember your login session and language preferences.

Information Related to Cloud Services

When you use our Cloud Services (services that allow for data storage, synchronization, or cloud-based processing), we may collect and store:

• User Content: The files, media configurations, or data you voluntarily upload, store, or process using our Cloud Services.
• Metadata: Technical information about your content (e.g., file size, format, timestamps) required to enable synchronization and service functionality across your devices.

• Product Activation: To verify your license key and unlock software features.
• Cloud Service Operation: To provide storage, synchronization, or processing capabilities as requested by you.
• Service Improvement: To analyze crash reports and usage statistics (anonymized) to fix bugs.
• Communication: To send you important notifications regarding your account, security updates, or policy changes.

• Data Ownership: You retain full ownership of all files and data you upload to our Cloud Services. We do not claim any copyright over your content.
• Data Privacy & Access: Your content is stored on secure servers. We do not inspect, view, or analyze the specific content of your private files, except in limited circumstances (e.g., technical support request, legal requirement, or to prevent gross violations like hosting malware).
• Data Security: We employ industry-standard encryption protocols (SSL/TLS) during the transmission of your data.
• Storage & Usage Limits: We reserve the right to set storage quotas or usage limits. If your account remains inactive for an extended period, we may delete your cloud data after providing notice.

• Service Providers: We share data with trusted third parties who assist us in operating our website or servicing you, so long as those parties agree to keep this information confidential.
• Legal Compliance: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with laws or a court order.

• Security Measures: We implement administrative, technical, and physical security measures to protect your personal information.
• Retention Period: We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Deletion: You can request that we delete your account and all associated data, subject to certain legal exceptions.
• Opt-Out: You can unsubscribe from our marketing emails at any time.
• To exercise these rights, please contact us at service@musicfab.org.

If you have questions about this Privacy Policy, please contact us at:

Company: MusicFab Software Limited
Email: service@musicfab.org